Shipping policy
SHIPPING POLICY
Thank you for shopping with On Sale. We work with trusted fulfillment partners to offer products at competitive prices and ship orders directly to our customers.
ORDER PROCESSING
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays may begin processing on the next business day.
Once your order has shipped, you will receive tracking information when available.
ESTIMATED DELIVERY
Most orders are expected to arrive within approximately 5–15 business days after processing. Delivery times are estimates and may vary depending on the product, destination, carrier, supplier location, weather, holidays, customs, or other circumstances outside our control.
Some products may arrive sooner, while certain orders may take longer.
MULTIPLE PACKAGES
Because we work with multiple fulfillment partners, an order containing more than one product may arrive in separate packages and at different times. You will not be charged additional shipping because an order is divided into multiple shipments.
TRACKING
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier's tracking system to update after receiving your tracking number.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your address, please contact us as soon as possible.
Once an order has entered processing or has shipped, we cannot guarantee that the address can be changed. We are not responsible for orders delivered to an incorrect address provided by the customer.
LOST, DAMAGED, OR INCORRECT ORDERS
If your order arrives damaged, you receive the wrong item, or tracking indicates a delivery problem, please contact us as soon as possible. Include your order number and, when applicable, photos of the product and packaging so we can investigate the issue with our fulfillment partner.
DELIVERY DELAYS
Shipping and delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high shipping volumes, customs processing, and other circumstances outside our control may affect delivery times.
If your order appears significantly delayed, please contact us and we will help investigate the shipment.
INTERNATIONAL SHIPPING
Products available for international delivery may vary. International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by their country unless otherwise stated at checkout.
QUESTIONS ABOUT YOUR ORDER
If you have questions regarding shipping or an existing order, please contact us through the Contact page on our website and include your order number.
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