Refund policy
RETURN & REFUND POLICY
We want you to be satisfied with your purchase from On Sale. If there is a problem with your order, please contact us and we will work with you to resolve it.
30-DAY RETURN POLICY
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be in the same condition in which it was received, unused, and in its original packaging when applicable. Proof of purchase or your order number may be required.
To request a return, please contact us at wittjacob87@gmail.com before sending any product back.
Do not send a product to an address shown on the original shipping package. Our products may ship from different fulfillment locations, and the correct return location may be different from the original shipping address.
If your return is approved, we will provide instructions explaining where and how to return the product. Products returned without prior authorization may not be accepted.
RETURN SHIPPING
Unless the product arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible. Please include your order number and, when possible, photographs or video showing the issue.
After reviewing the issue, we will work to provide an appropriate resolution, which may include a replacement or refund.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return for health, hygiene, safety, or other reasons. This may include personalized products, opened personal-care products, perishable goods, gift cards, or other items specifically identified as final sale on the product page.
Please contact us before purchasing if you have questions about whether a particular product is returnable.
CANCELLATIONS AND ORDER CHANGES
We begin processing orders as quickly as possible.
If you need to cancel or change an order, contact us immediately. We cannot guarantee that an order can be canceled or changed after it has entered processing or has been sent to our fulfillment partner.
REFUNDS
Once an approved return is received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Your bank or credit card company may require additional processing time before the refund appears in your account.
SHIPPING DELAYS
Estimated delivery dates are estimates and may vary due to carrier delays, weather, customs, fulfillment conditions, or other circumstances outside our direct control.
A shipping delay by itself does not automatically qualify an order for a refund while the package is still in transit. If a shipment appears lost or experiences an unusually long delay, please contact us so we can investigate the order.
LOST PACKAGES
If tracking indicates that your package may have been lost in transit, please contact us. We will review the tracking information and work with the shipping carrier or fulfillment provider to determine an appropriate resolution.
PACKAGES MARKED DELIVERED
If tracking shows that an order was delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors who may have received it.
If the package still cannot be located, contact us and we will assist in reviewing the shipment.
CONTACT US
Questions about returns, refunds, damaged products, or your order can be sent to:
On Sale
Email: support@onsaletooday.com